FREQUENTLY ASKED QUESTIONS
Do I need a Paypal account to check-out?
No, you do not need a Paypal account for one-time purchases. However, you will need a Paypal account for subscription services: this way you can manage aspects of your subscription on your own. Paypal accounts are free and easy to set-up and use. You may create an account here: PayPal.com.
Do I need a KQ Bistro account for subscription services?
No, and at this time we are not providing user accounts but rather letting our trusted partners, Paypal, collect sensitive information in order to limit the amount of times sensitive information is collected.
How do I manage my subscription?
Use the Subscription Manager to pause, resume or cancel services as well as make changes to billing, delivery frequency, delivery address, or even change subscription items.
How long before I receive my items?
Typical domestic shipments take between 3-5 business days to arrive. Expedited options may be available. World-wide shipping options typically take 1-2 weeks for delivery. Please view the "Click Here for Details" under the pre-order button for pre-order Information.
Why do I have to pay 6.75% sales tax?
Tennessee is an origin state, which means we are required to charge state and local tax according to where the purchase originates and not their destination.
What is your return policy?
Unopened items may be returned for a full refund of the purchase price and applicable sales tax within 30 days of receipt of the item.
What is Kimchi?
Kimchi is a traditional Korean dish comprised of red pepper and other spices that are used to ferment cabbage to create a living, probiotic, pickled and spiced vegetable delight.
Is Kimchi Salt extremely spicy?
No, it has a good kick as any good Kimchi does, but it does not build as you continue to eat. The spice level is comparable to that of a tasty buffalo wing. The heat level is considered Chef level palatable.
Is Roasted Kimchi Salt spicier than Kimchi Salt?
No, they contain the exact same heat level, but Roasted Kimchi salt has an added depth of flavor created from its process, not the ingredients.
Is Soy Salt spicy?
No, it has the same heat level as soy sauce. No spice is added.
Where do I find nutritional information?
Click on Nutrition under any product title on the Shop Page to reveal nutritional information. All products are hand-crafted from 100% natural ingredients.
Do you have a referral program?
Subscribe to our mailing list for details on earning savings through referrals as well as other discounts, offers, exclusive information and invites to special events.
What do you do with the information you collect?
We collect only the necessary information to fulfill or verify your orders. For further information please view our privacy policy.
If you have an additional question that was not answered above please use the form below and we will promptly respond.
